we99 Terms and Conditions

The following terms used in these terms and conditions carry the meanings stated here:

• "Platform" means the we99 website, mobile application, and all related services.
• "User" or "Member" means any person who has registered with we99 and uses the platform.
• "Account" means a member's personal gaming account.
• "Bonus" means any reward or additional balance granted by we99 subject to specific conditions.
• "Real Money" means funds deposited by the user without any bonus or incentive.
• "Wagering" or "Wagering Requirement" means the total amount of bets required to make bonus funds eligible for withdrawal.

Any term used in the singular in these conditions also applies in the plural, and vice versa. If a conflict arises between the Bengali and English versions of any rule, the Bengali version shall take precedence.

2.1 Age Requirement

To open an account and use we99, users must be 21 years of age or older. Registration by anyone below this age is strictly prohibited. If a user creates an account using false information, we99 reserves the right to close that account at any time and all funds in the account may be forfeited.

2.2 Single Account Policy

Each user may create only one we99 account. If multiple accounts are found under the same name, device, IP address, payment method, or household address, all accounts will be closed and any bonuses will be forfeited.

2.3 Accuracy of Information

The name, date of birth, phone number, and payment details provided at registration must be true, accurate, and complete. we99 may request additional documents for identity verification at any time. Failure to submit documents may result in the account being temporarily suspended.

It is your responsibility to keep your account username and password completely confidential. The following must be followed:

• Never share your login details with any third party.
• If you log in from a public or shared device, log out at the end of every session.
• If you suspect unauthorised access to your account, notify the we99 support team immediately.
• The account holder is fully responsible for all activity on the account.

we99 will never ask for your password by email or chat. If anyone identifies themselves as a we99 representative and asks for your password, it is a scam — report it to our support immediately.

4.1 Deposit Rules

The minimum deposit amount at we99 is ৳200. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Only payment methods registered in your own name may be used.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. You must use the same payment method for withdrawal that was used for the deposit. we99 reserves the right to approve withdrawals after identity verification if required.

4.3 Third-Party Payment Prohibition

Depositing or withdrawing funds using another person's account or payment method is strictly prohibited. If such a transaction is detected, the account will be investigated and the relevant funds may be frozen.

5.1 Welcome Bonus

we99 offers a 100% bonus on the first deposit up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a bonus of ৳1,000 and a total balance of ৳2,000; depositing ৳18,000 gives the maximum bonus of ৳8,000 and a total balance of ৳26,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x (on the bonus amount). For example, receiving a bonus of ৳1,000 requires a total of ৳15,000 in bets to become eligible for withdrawal (on the bonus amount only, not on deposit + bonus). Winnings from the bonus cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Terms

• Bonuses may only be used on games approved by we99.
• Another bonus cannot be activated while one bonus offer is already active.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• we99 reserves the right to cancel a bonus if any misuse is suspected.
• Separate specific terms may apply to each bonus offer — read them before accepting an offer.

All games available on we99 — cricket betting, live casino, slots, fishing games, Teen Patti, and all other categories — operate according to their own rules. Some general gaming rules are listed below:

• The outcome of each game is determined by a neutral Random Number Generator (RNG).
• If a technical fault occurs during a game, we99 reserves the right to void that round and return the stake.
• If a game cannot be completed due to a lost internet connection, the result will be determined based on the state of the game at that point.
• For sports betting, bets will be settled after the official result is published.
• Exploiting software bugs or errors is a breach of gaming policy and may result in account closure.

Any game-related complaint must be reported to we99 support within 24 hours. Complaints submitted after this time may not be considered.

The following activities are strictly prohibited on the we99 platform:

• Attempting to obtain bonuses through fraudulent means or manipulation.
• Using multiple accounts to gain an advantage.
• Making transactions using another person's funds or payment method.
• Using automated bots, scripts, or hacking software.
• Harassing, threatening, or sending defamatory messages to other users.
• Using the platform for money laundering or any other illegal financial activity.
• Stealing or copying we99's intellectual property or technology.

If any of the above prohibited activities are detected, we99 may immediately close the relevant account, forfeit the balance, and take legal action if necessary.

we99 believes gaming should be enjoyable, not addictive. We are committed to protecting our users. The following tools are available on our platform:

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to temporarily close your account for a set period.
• Permanent Exclusion: The option to close your account permanently.

Gaming is for those aged 21 and over only. Opening an account for minors is strictly prohibited.

we99 makes protecting users' personal information its highest priority. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is not sold or rented to any third party.
• Limited information may be shared when required by legal obligation or to prevent fraud.
• Even after account closure, information may be retained for a specified period for regulatory or security reasons.

For full details on privacy, please read our Privacy Policy.

All content published on the we99 website — logos, graphics, software, designs, text, and databases — is the exclusive intellectual property of we99. Users are permitted to use the platform for personal, non-commercial purposes only.

The following are strictly prohibited:

• Using or copying we99's logo or trademarks for any purpose.
• Reverse engineering the platform's software or code.
• Reproducing content for editorial or commercial purposes.

we99 accepts no liability in the following situations:

• Loss caused by technical faults, server outages, or internet connection problems.
• Unauthorised access to an account due to the user's own negligence.
• Issues caused by errors in third-party game software.
• Temporary suspension of service to meet legal obligations.

we99's total liability shall under no circumstances exceed the real money held in the user's account at the time of the relevant incident.

12.1 Suspension by we99

we99 may temporarily or permanently close any account for the following reasons:

• Breach of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to verify identity.
• Operating multiple accounts.
• Direction from a legal or regulatory authority.

12.2 Closure by the User

You may request account closure at any time through the support channel. Before the account is closed, you will be given the opportunity to withdraw any remaining real money (excluding bonuses), provided all conditions are met.

If you have a dispute or complaint, contact the we99 support team first. The dispute resolution process is outlined below:

• Step 1: Contact the support team via live chat or email with full details.
• Step 2: The support team will investigate within a set timeframe and provide a resolution.
• Step 3: If you are not satisfied with the resolution, you may submit a request for further review.

we99's decision is final and binding. In disputes regarding game results, server-side log records will be considered the definitive proof.

we99 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be posted on the platform for significant changes.

Continued use of the platform after an update will be considered acceptance of the new terms. It is therefore recommended that you review this page regularly.

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

Our support team is ready to assist you seven days a week, twenty-four hours a day.