we99 Privacy Policy
This page provides a clear and detailed explanation of how your personal information is collected on the we99 platform, the purposes for which it is used, and how securely it is stored.
1 Introduction & Purpose
we99 is a trusted online gaming platform. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to inform you about what types of information we collect, how it is used, who it may be shared with, and what measures we take to protect your information.
By creating an account on we99 or browsing the website, you are giving your consent for your information to be processed in the manner described in this policy. This policy may be updated from time to time, and any changes will be published on this page.
2 Information We Collect
we99 collects user information in several ways. The information collected is divided into the following categories:
2.1 Information You Provide Directly
When you open an account on our platform, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
- Documents required for identity verification
- Messages and complaints sent to customer support
2.2 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Connection date, time, and duration
- Information about pages visited and click patterns
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
Information related to financial activity on the platform — such as deposit and withdrawal history, gaming activity, and bonus usage details — is automatically recorded.
3 Purposes of Using Information
we99 uses collected information only for legitimate purposes. The main purposes are:
- Ensuring account creation, management, and verification
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and bonus offers
- Detecting and preventing fraud, money laundering, and irregular activity
- Providing customer service and technical support
- Improving platform performance and user experience
- Age verification — ensuring services are provided only to individuals aged 21+
- Meeting legal obligations and regulatory requirements
- Providing a personalized experience and communicating relevant promotions
Important: we99 never sells or rents your information. Information is shared with our business partners only when necessary to provide services and under strict confidentiality agreements.
4 Information Sharing Policy
we99 shares your personal information with third parties only in very limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical infrastructure maintenance. These parties receive access only to the information necessary to provide their specific service and are bound by confidentiality agreements.
4.2 Legal Requirements
We may be required to provide relevant information in response to a valid order from a law enforcement agency or judicial authority. In such cases, we will provide information only to the extent required by law.
4.3 Fraud Prevention
Necessary information may be shared with relevant agencies for the purpose of detecting and preventing fraudulent activity, money laundering, or other illegal activity.
5 Data Security Measures
we99 takes industry-standard technical and organizational measures to ensure the security of your information:
- SSL/TLS Encryption: All data transfers between your browser and our servers are completed using encrypted methods.
- Data Encryption: Stored sensitive information is protected with strong encryption technology.
- Access Controls: Only authorized personnel can access your information within defined limits.
- Security Audits: Regular system audits and security assessments are conducted.
- Firewall & Monitoring: Round-the-clock network monitoring is active at all times.
However, no transfer of information over the internet is completely risk-free. We make every effort to ensure the highest level of protection, but complete security cannot be guaranteed. Therefore, you are requested to keep your password secure and notify us immediately if you notice any unusual activity on your account.
6 Cookies Policy
Cookies and similar technologies are used on the we99 website. Cookies are small text files stored on your device that help improve the performance of our platform.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login status and run core functionality.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to monitor website usage and collect statistics for improvement.
You can control or delete cookies from your browser settings. However, disabling some cookies may make certain features of the platform harder to use.
7 Data Retention Period
we99 retains user information only for as long as necessary. The retention period is determined based on the following factors:
- Duration the account remains active
- Legal and regulatory requirements
- Requirements for fraud prevention and dispute resolution
- Up to a specified legal period even after the user's account is closed
Financial transaction records may be retained for the period necessary to meet legal requirements after account closure. Once that period has passed, the information is securely deleted.
8 User Rights
As a user of the we99 platform, you have the following rights:
8.1 Right to Access Information
You may request a copy of the information we hold about you. Send this request to [email protected].
8.2 Right to Correct Information
If any information you have provided is incorrect, you may request a correction. This can be done through the profile section of your account or via customer support.
8.3 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional messages at any time. This can be done through your account settings or by contacting us directly.
8.4 Right to Submit a Complaint
If you have any concerns about how your information is managed, please contact us directly. We will consider your complaint seriously.
Please note: Some requests to delete information may not be fully possible due to legal obligations. In such cases, we will inform you of the reason.
9 Information About Minors
we99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect or process the personal information of any minor. An age verification process is in place at the time of account registration.
If it comes to our attention that information about a minor has been collected, we will immediately close that account and delete the related information.
10 Third-Party Links
The we99 platform may contain links to other websites. we99 is not responsible for the privacy policies of those external sites. We advise you to read the privacy policy of any other website before visiting it.
11 Policy Change Notification
we99 reserves the right to amend this privacy policy as needed. For any significant changes:
- The updated policy will be published on this page and the date of the most recent update will be noted.
- For significant changes, a notification may be sent to the registered email address.
- Continued use of the platform after changes are made will be considered acceptance of the revised policy.
Therefore, we recommend you visit this page regularly to stay informed about any changes.
12 Applicable Law & Jurisdiction
This privacy policy and any matters related to the handling of your information are governed by applicable international data protection principles and regulations. Any disputes will be resolved within the relevant legal framework.
Contact Us
If you have any questions or concerns about the privacy policy, please contact our support team directly.
When sending any information-related request, please use your registered email address and write "Privacy Request" in the subject line.