Frequently Asked Questions
we99 FAQ — Answers to All Your Questions
Bonuses, payments, support, or account verification — find clear and simple answers to the most frequently asked questions about using we99 on this page.
Whether you are new to we99 or an experienced player, the Q&As below will be useful to you. How to get the welcome bonus, how long withdrawals take, where to find support, what is needed for account verification, and how to play responsibly — all topics are organised into five sections. If you cannot find your question, contact our 24/7 support team directly.
Welcome Bonus
The wagering requirement for the we99 welcome bonus is 15 times (15x), and it is calculated on the bonus amount only — not on the deposit and bonus combined. For example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw the bonus funds. The calculation is straightforward and there are no hidden conditions.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the set time, the bonus and any associated winnings will be cancelled. The expiry details will be shown in your account when you claim the bonus. So check the expiry as soon as you claim a bonus and try to complete your wagering on time.
To claim the welcome bonus, first create an account at we99 and make a minimum deposit of ৳200 for the first time. The bonus will be added to your account automatically. For example: a ৳1,000 deposit gives you a 100% bonus of an additional ৳1,000 — making your total balance ৳2,000. The maximum bonus is up to ৳8,000.
No, the welcome bonus is a one-time offer for each player. It applies only to the first deposit on a new account. Opening multiple accounts using the same device, IP address, or payment account may result in the bonus being cancelled. we99 follows a fair and honest play policy.
Support Questions
Yes, to help resolve your issue faster, have your registered email or username, a brief description of the problem, and if applicable, the transaction ID or a screenshot ready. Having the right information on hand allows the support agent to resolve your issue more quickly.
The we99 support team is active seven days a week, 24 hours a day. You can get help on Fridays and Saturdays, on public holidays, and late at night. So whenever you run into a problem, feel free to send a message on live chat.
Absolutely. The we99 support team provides assistance in both Bengali and English. This service is built for Bangladeshi players — so write or speak in Bengali and we will understand and respond in Bengali.
we99 has two support channels. First, live chat on the website — it is the most convenient option for instant help from any page. Second, email — you can write in detail and send to [email protected]. Both channels are active 24 hours a day.
Withdrawal Questions
Yes, there is no fixed schedule for withdrawals at we99. Whether it is 3 AM or Friday afternoon — you can submit a withdrawal request at any time. Processing is generally completed within 1 hour. This is available across all methods: bKash, Nagad, Rocket, Upay, and bank transfer.
The minimum withdrawal limit at we99 is ৳500. If your balance is below this amount, you will not be able to submit a withdrawal request. By comparison, the minimum deposit is just ৳200 across all methods — so getting started on the platform is very easy.
Yes, but conditions apply. Winnings associated with a bonus can only be withdrawn after the wagering requirement (15x) has been met. Before the requirement is fulfilled, only the actual deposit portion is withdrawable. You can track your wagering progress in your account wallet.
The typical processing time for withdrawals at we99 is within 1 hour. Once the request is approved, funds arrive quickly in your bKash, Nagad, or Rocket account. Bank transfers may take a little longer depending on the bank. Contact the support team if there is any delay.
Verification & Documents
Yes, the name on your we99 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected. So make sure to enter your correct name at the time of registration.
we99 uses SSL encryption, so any documents you upload are fully protected. Personal information is used only for identity verification purposes and is not shared with third parties. See our privacy policy for more details.
Verification is typically requested before your first withdrawal or if any unusual activity is identified on the account. This process is necessary for security. Submitting your documents on time will ensure there is no delay in your withdrawal.
A Bangladesh National Identity Card (NID), passport, or driving licence are accepted. The document image must be clear and legible. Blurry or cropped images may be rejected, so take your photo in good lighting before submitting.
Do not worry if your verification is rejected. The support team will usually let you know the reason. Correct the issue, upload new documents, or speak with support on live chat — they will guide you through the next steps. You can also get in touch by email: [email protected]
Responsible Gaming
we99 offers the option to take a temporary break from play. During a cooling-off period, your account can be temporarily deactivated for a set amount of time. With self-exclusion, it is possible to keep the account closed for a longer period. Contact the support team to activate either of these options.
Yes, to keep yourself protected you can set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased before the specified period ends. Staying within your own budget is the core principle of responsible gaming.
No. we99 is for individuals aged 21 and above only. The safety of minors is our highest priority. Age is verified at the time of registration and any accounts that do not meet the age requirement are closed.
Some warning signs: placing larger bets to try to recover money lost, hiding gambling from family or friends, being unable to stop playing, and having difficulty focusing on daily life. If you notice these signs, take a break and read our responsible gaming page. Contact support if you need help.
Still have questions?
Our support team is with you seven days a week, 24 hours a day. In Bengali or English — reach out whichever way you feel comfortable.
Live Chat — Talk to us directly
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