For players 21 and above only

we99's commitment to responsible gaming

we99 is always committed to keeping your gaming experience in check through deposit limits, self-exclusion, and 24/7 support — so fun and safety go hand in hand.

Why does responsible gaming matter?

Online gaming is a great source of entertainment — when enjoyed in a controlled way. we99 believes that every player's enjoyment and peace of mind can go together. That's why we provide tools and policies that help you play mindfully and stay in control no matter the situation.

When gaming goes beyond entertainment and starts to have a negative impact — on your family, finances, or mental health — it can become a problem. At we99, we take that line seriously and are committed to ensuring our users get the support they need.

Remember: Gaming is for entertainment only. To open an account and participate at we99, you must be 21 years of age or older. Gaming by minors is strictly prohibited.

we99 always ensures fair play and protects your information through SSL encryption. But the most important part of safe gaming is staying aware yourself — knowing how much time and money you are spending, and taking a break when needed.

Your control tools

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, though a cooling-off period is required to increase it. This tool helps you stay within your budget.

Time-Out Feature

Need a short break? Use the time-out feature to temporarily suspend your account for a set period. During this time no deposits or betting will be possible. Contact we99 support to activate it quickly.

Self-exclusion

If you need a longer break, choose self-exclusion. Selecting this option will completely deactivate your account for the chosen period. No promotional communications will be sent during a self-exclusion.

Session Time Reminder

Track how long you have been playing. After a set time, we99 will remind you to take a break. Keeping track of your time is the first step toward healthy gaming habits.

24/7 Support

Contact us via live chat or email for any gaming-related concerns. Our support team, trained in both Bengali and English, is ready to help you at any time — without judgment.

Family Protection

Use parental control features to prevent minors from accessing your device or account. Always keep your login details private and never share your account with anyone else.

Warning signs of problem gaming

It can often be hard to tell when gaming is becoming a problem. If any of the following apply to your life, pause and seek support.

Important warning: If gaming is negatively affecting your daily life, family, or financial situation — contact our support team right away.

A tendency to keep playing in an attempt to recover lost money.

Spending more time or money than your budget allows.

Wanting to cut back on gaming but being unable to.

Hiding your gaming from family or friends.

Feeling restless or irritable when not gaming.

Neglecting work, studies, or family because of gaming.

Continuing to game despite being in financial difficulty.

Not looking for any other way to feel better besides gaming.

If even one of the signs above applies to you, we99's support team is by your side — without any judgment, just support.

What to do to ensure safe gaming

Set a budget

Decide before you start how much time and money you will spend. Never bet more than you can afford to lose. You can also enforce this limit technically by setting a deposit limit on we99.

Take regular breaks

Take a break at least once every hour. Keep time-out reminders turned on. Long sessions can affect your ability to make good decisions — a short rest always helps you think more clearly.

Don't play on impulse

Placing bets out of emotion after a loss or a win can be risky. If you lose, accept it and take a break. Trying to chase lost money through gaming can lead to even greater losses.

Balance gaming with life

Keep a healthy balance between gaming and your family, friends, work, and hobbies. Don't let gaming become your only source of entertainment — make time for other enjoyable activities too.

Don't hesitate to ask for help

If you feel concerned about your gaming, contact us via we99's 24/7 live chat or support email. We are ready to assist in both Bengali and English.

Close your account if needed

If you feel you need some distance from gaming, use self-exclusion or time-out right away. This is a sign of strength — not weakness.

we99's safe gaming principles

At we99, we view responsible gaming not as a formality but as a core value of our platform. Our principles are:

Preventing registration by those under 21 through age verification.

Proactively reaching out when unusual changes in a user's behaviour are noticed.

Displaying deposit and withdrawal limits transparently.

Sending no marketing messages during a self-exclusion period.

A team trained in responsible gaming available through support channels.

Keeping responsible gaming information easily accessible on every game page.

Presenting gaming information transparently — without any misleading claims.

Creating a trustworthy environment backed by SSL encryption and fair play.

Need help? We're here

Contact us for any gaming-related concerns or to get support. Our team is available 24 hours a day, 7 days a week in both Bengali and English.

Our Support Team

24/7 live chat and email support — anytime, for any question.

[email protected]

Instant help is available through live chat.

Enjoy safely at we99

Play responsibly and have fun — whether it's cricket betting, slots, or live casino, always stay within your limits.